Empleos de remote jobs

ECI’s mission is to be the global leader of professional consulting services for the life sciences industry. Our clients lean on our diverse perspectives and decades of expertise to tackle their toughest challenges and we take pride in providing them transformative solutions with distinctive, sustainable and long term value. ECI boasts a proven track record of providing full product life cycle consulting on a variety of challenging and exciting projects. Our collaborative culture, welcoming team and flexible employment & benefit options allow us to maintain strong relationships with the most talented individuals in the life sciences industry.

Assist the IT team in providing technical support and troubleshooting for Microsoft 365 applications (Exchange, Teams, SharePoint), laptop support, database management, and software issues. Work closely with the team to address local user needs and develop communication skills for policy writing and interaction with U.S.-based contacts. Gain hands-on experience in system analysis and IT desktop support, contributing to smooth IT operations under supervision.

Key Responsibilities

• Install, Configure, and troubleshoot End User Desktop issues.
• Work with Dell to submit tickets and troubleshoot laptop issues.
• Proficient with O365, Azure, SharePoint.
• Assist with onsite project rollout of laptops and software
• Maintains documentation to ensure efficient and accurate department operations
• Prioritize help desk tickets, and scheduling while adhering to deadlines and SLAs
• Provide support, troubleshoot & repair for laptops, desktops and printers
• Provide mobile device support, set up configuration, support and end user training
• Handle on/off boarding of software, user profiles on computer workstations
• Perform and monitor software, hardware, and firmware upgrades as necessary
• Provide support, troubleshoot & repair for laptops, desktops and printers
• Perform and monitor software, hardware, and firmware upgrades as necessary
• Contribute continuous IT improvements to ensure performance, scalability, capacity, security, supportability and maintainability is maintained for all supported applications and systems
• Troubleshooting issues from inception to resolution, escalating tickets as needed, all while maintaining best practices
• Assist in developing documentation, knowledgebase, and best practice guides
• Discover, implement and manage new and existing technology solutions to complete technology projects on time
• Maintain documentation and guidance: Help create, update and maintain reference material and guidance for user policies and procedures for use of productivity applications, in-house applications, out-of-box applications and other technologies
• Help create training materials and contribute to end-user training
• Work with outside vendors as needed and record details of any actions taken, diagnose issues and document resolution steps
• Document and report on critical company-wide issues to management
• Provide computer and other user device support with the goal of keeping users functional and able to work at a high level to perform their duties
• Evaluate, implement, document, and deliver new solutions and technologies; work with internal business owners, end users and external vendors; ask pertinent questions, perceive objectives and quickly pinpoint accurate solutions
• The position is a hybrid position, with time spent working remotely support is conducted using remote control software, phone and email. Occasional night and weekend work may be required
• Perform additional duties as necessitated by an ever-changing environment.

Requirements

• 1-3 years direct experience in computer user support and supporting business class hardware and software. Strong understanding of Microsoft operating systems and productivity software such as Word, Excel and Outlook Excellent organization and communication skills, written and verbal (For example, able to communicate technical issues to non-technical people). Basic understanding of Virtualization technologies. Multi-tasking capabilities, negotiates conflicts, troubleshoots
• Organize daily tasks, prioritize assignments, and maintain reliable support for users.
• Spanish: Native Speaker, English: English proficiency at B2+ or C1 level.

#LI-RG1