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Job Description

The Sr. Manager, GBS Global Process Owner – Order to Cash, will be critical in defining and driving efficient end-to-end process design efforts across the global Order to Cash (O2C) workstream, encompassing credit management, collections, and cash applications. This role will collaborate closely with others to ensure efficient and effective implementation operations, while identifying and applying cross-process alignments. Serving as a key enabler for our O2C productivity targets, the Sr. Manager will closely partner with customers like GBS Shared Services Operations, IT, PPI, and Automation. Additionally, the Sr. Manager will support the GBS Global O2C Workstream Lead in creating the vision, strategy, and execution roadmap for O2C on a global scale.

Key Responsibilities:

Assist with the design of the end-to-end process taxonomy for Order to Cash

Partner with Operations and the GBS Shared Service Centers Enablement team to drive sustainable end-to-end process improvements globally that align with business strategy

Assess and articulate business requirements, analyze design options and proactively seek out and assess process simplification and standardization opportunities that will eventually drive Automation within the process

Participate in Productivity Governance Program including weekly workstream meetings along with Shared Service Operations, PPI, Automation, and IT

Drive global deployment and adoption of a standard end-to-end process within and across Shared Service Centers whilst minimizing the requirement for customization as required

Collaborate with the Shared Services Operations teams to ensure resources are properly trained on processes, policies, and systems

Support the development of performance metrics and service level agreements for the O2C cycle in GBS Shared Services.

Help lead O2C enabling technology roadmap and solutions and ensure optimal use of existing systems

Drive ongoing policy governance and compliance

Minimum Requirements/Qualifications:

Prior experience within a similar role is a must

Experience of Process Mapping would be a plus

Tried ability to interact with multiple levels of leadership both internally and externally, and influence peers and senior management in a complex, geographically dispersed matrix organization

Self-directed, multifaceted and customer-centric change-agent who thrives in an exciting and changing environment