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- Amazon Support Services Costa Rica SRLSan José, Provincia de San JoséPostedPublicado hace 28 días·
- B2+ level of written, read, and spoken English.
- Strong oral and written communication skills.
- Proficiency in navigating common and uncommon software UIs.
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- Experience with Microsoft Office products and applications.
- Speak, write, and read fluently in English.
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- Amazon Support Services Costa Rica SRLSan José, Provincia de San JoséPostedPublicado hace 29 días·
- Experience with Microsoft Office products and applications.
- Speak, write, and read fluently in English.
- Demonstrated ability to work independently and make…
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- Bachelor's degree or equivalent.
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Ver empleos similares de esta empresaAmazon Support Services Costa Rica SRLSan José, Provincia de San JoséPostedPublicado hace más de 30 días·- 2+ years of digital advertising and client facing roles experience.
- 2+ years of sales or account management experience.
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- Currently enrolled in a university bachelor’s degree in Computer Science or related field; with a graduation date of 2026 or later.
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- Excellent written and verbal communication skills are required to interface effectively with staff, managements,…
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- • 1+ years of Excel or Tableau (data manipulation, macros, charts and pivot tables) experience.
- • +2 years of stakeholder management.
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- Translation experience in a wide array of format, including documents, timed texts, and metadata, while preserving the original meaning, style, and tone.
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- Amazon Support Services Costa Rica SRLSan José, Provincia de San JoséPostedPublicado hace más de 30 días·
- High School Bachelor's Degree.
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- 6+ months of customer service experience.
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- Amazon Support Services Costa Rica SRL - B20San José, Provincia de San JoséPostedPublicado hace 28 días·
- 4+ years of quality assurance engineering experience.
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Job Post Details
Investigation Associate (Seasonal), SEPO - job post
3.53.5 de 5 estrellas
San José, Provincia de San José
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Información del empleo
Así es como las especificaciones del empleo se alinean con tu perfil.Tipo de empleo
- Tiempo completo
Ubicación
San José, Provincia de San José
Descripción completa del empleo
- B2+ level of written, read, and spoken English
- Excellent reading comprehension
- Ability to work in a rapidly evolving environment
- Strong oral and written communication skills
- Proficiency in navigating common and uncommon software UIs
- Demonstrated ability to work independently and with limited guidance
Our mission is to make quick and accurate decisions that protect Customers while enabling Selling Partners to succeed. We deliver at scale through technology and expert human judgement. We drive down costs by selectively and efficiently using human judgement where technology is not able to automate. We do all this while fostering a culture of learning, development and fun to be a part of.
This position relies on excellent judgment to analyze and resolve investigations under very limited supervision of the Manager. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy.
**Note** This position does not involve taking calls with customers, but the Investigation Associate will be required to engage in frequent written and verbal communication with internal teams to accomplish goals.
Key job responsibilities
- Use established policies to investigate potential Amazon policy infringement that could pose a risk to Amazon or our customers in global markets
- Use a wide range of internet and in-house tools to research and gather data to make accurate decisions. Take appropriate actions to identify and help minimize risk
- Ensure that customers are shown defect and abuse-free products in our catalog to match the search, personalization, and discovery channels
- Maintain a positive and professional demeanor while handling sensitive information and protecting the company
- Enforce Amazon policies in order to ensure the shopping experience on the platform is meeting and even exceeding our high standards
- Contribute to a positive team environment and proactively aid team members with process barriers and projects
- Maintain accountability to attendance, productivity, and quality expectations while adapting to the changing requirements of the business
- Self-disciplined, diligent, proactive and detail oriented
- Knowledge of or experience in a fraud/risk management environment
- Knowledge of process improvement and measuring quality
- Demonstrable interpersonal skills, with the ability to communicate complex issues correctly and clearly
- Experience working in a multicultural and international back-office environment
- Knowledge of MS Office (esp. MS Excel) suite of products skills
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