About the Role:

We are looking for a passionate and dedicated Customer Success Associate to join our team. This role is pivotal in ensuring our customers achieve their desired outcomes through our Flosum DevOps solutions.

As a Customer Success Associate, you will be responsible for providing exceptional support and guidance to our customers, helping them maximize the value of their investment in Flosum.

Key Responsibilities:

• Customer Support: Serve as the primary point of contact for customers, providing prompt and effective assistance with their Flosum DevOps inquiries and issues.
• Onboarding: Guide new customers through the onboarding process, ensuring they have a smooth and positive experience as they integrate Flosum DevOps into their operations.
• Training: Conduct training sessions and workshops to educate customers on best practices, new features, and functionalities of Flosum DevOps.
• Relationship Management: Build and maintain strong, long-lasting customer relationships by understanding their business needs and objectives.
• Issue Resolution: Troubleshoot and resolve customer issues, collaborating with the technical support and development teams when necessary.
• Feedback Loop: Gather and communicate customer feedback to the product and development teams to contribute to continuous improvement.
• Documentation: Create and maintain comprehensive customer documentation, including guides, FAQs, and knowledge base articles.
• Proactive Engagement: Monitor customer usage and proactively reach out to ensure they are leveraging Flosum DevOps effectively and efficiently.
• Metrics and Reporting: Track and report on key customer success metrics, including customer satisfaction, retention, and usage rates.

Qualifications:

• Education: Bachelor's degree in Business, Computer Science, Information Technology, or a related field.
• Experience: 2+ years of experience in a customer-facing role, preferably in SaaS or software development environments.
• Technical Skills: Familiarity with DevOps practices, Salesforce, and Flosum is highly desirable.
• Communication: Excellent verbal and written communication skills, with the ability to explain complex concepts in a clear and concise manner.
• Problem-Solving: Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing customer needs.
• Customer-Centric: A customer-first mindset with a passion for delivering exceptional service and support.
• Team Player: Ability to work effectively both independently and as part of a team in a fast-paced, dynamic environment.

Preferred Qualifications:

• Experience with Flosum DevOps solutions.
• Salesforce certification or relevant experience.
• Previous experience in a Customer Success or Technical Support role within the software industry.

Why Join Us:

• Full time position
• Payment in US dollars
• 100% remote anywhere in LATAM
• 12 PTO per year
• Holiday from your country off and paid
• Birthday off and paid
• Career Path
• Recognition Program
• Paid Leaves

If you meet these requirements and are interested in applying for this position, please let us know. We look forward to the possibility of working with you.