Empleos de tek experts
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18 empleos
- Tek ExpertsSan Pedro, Provincia de San José·
- We’re seeking a customer-oriented SME to support our products.
- You will work with customers to resolve software issues, collaborate with colleagues to…
- Ver todo: empleo en San Pedro
- Búsqueda de salarios: salarios de SYMANTEC SME
- Ver preguntas y respuestas frecuentes sobre Tek Experts
- Tek ExpertsSan Pedro, Provincia de San José·
- Apply technical knowledge relevant to the solution using technical documentation and guidance from team members, technical leads, and subject matter experts to…
- Ver todo: empleo en San Pedro
- Búsqueda de salarios: salarios de Tech Support Engineer - Portuguese & English
- Ver preguntas y respuestas frecuentes sobre Tek Experts
- Tek ExpertsSan Pedro, Provincia de San José·
- We’re looking for a FinTech Analyst - Portuguese team member to serve as first point of contact for customer queries and issues.
- Ver todo: empleo en San Pedro
- Búsqueda de salarios: salarios de Trilingual FinTech Analyst
- Ver preguntas y respuestas frecuentes sobre Tek Experts
- Tek ExpertsMontes de Oca, Provincia de San José·
- In this role, you will work across a range of support offerings, including critical issue management and resolution, customer communication, and resource…
- Ver todo: empleo en Montes de Oca
- Búsqueda de salarios: salarios de Customer service & Escalation manager
- Ver preguntas y respuestas frecuentes sobre Tek Experts
- Tek ExpertsSan Pedro, Provincia de San José·
- Apply technical knowledge relevant to the solution using technical documentation to identify appropriate remediation steps, identify escalated urgent situations…
- Ver todo: empleo en San Pedro
- Búsqueda de salarios: salarios de Tech Support Engineer (MS Intune)
- Ver preguntas y respuestas frecuentes sobre Tek Experts
- Tek ExpertsSan Pedro, Provincia de San José·
- We are looking for a Team Manager to build, manage, and develop a team of 15-20 support engineers and ensure the team delivers exceptional customer service.
- Ver todo: empleo en San Pedro
- Búsqueda de salarios: salarios de Team Manager
- Ver preguntas y respuestas frecuentes sobre Tek Experts
- Tek ExpertsSan Pedro, Provincia de San José·
- As a key member of our support organization, you will be responsible for providing the first level of contact for customer inquiries via phone, email, and…
- Ver todo: empleo en San Pedro
- Búsqueda de salarios: salarios de Technical Support Engineer (CB&IMS)
- Ver preguntas y respuestas frecuentes sobre Tek Experts
- MonifaiSan Pedro, Provincia de San José·
- This role is accountable for monitoring and achieving all performance targets and ensuring we strategically meet all SLAs agreed upon with our clients in a…
- Ver todo: Empleos de Monifai - empleo en San Pedro
- Búsqueda de salarios: salarios de Operations Manager
- Tek ExpertsSan Pedro, Provincia de San José·
- This role is accountable for monitoring and achieving all performance targets and ensuring we strategically meet all SLAs agreed upon with our clients in a…
- Ver todo: empleo en San Pedro
- Búsqueda de salarios: salarios de Operations Manager
- Ver preguntas y respuestas frecuentes sobre Tek Experts
- Tek ExpertsSan Pedro, Provincia de San José·
- Apply technical knowledge relevant to the solution using technical documentation to identify appropriate remediation steps, identify escalated urgent situations…
- Ver todo: empleo en San Pedro
- Búsqueda de salarios: salarios de Tech Support Engineer (Azure Monitoring & Automation)
- Ver preguntas y respuestas frecuentes sobre Tek Experts
- Tek ExpertsSan Pedro, Provincia de San José·
- Apply technical knowledge relevant to the solution using technical documentation to identify appropriate remediation steps, identify escalated urgent situations…
- Ver todo: empleo en San Pedro
- Búsqueda de salarios: salarios de Tech Support Engineer (Virtualization)
- Ver preguntas y respuestas frecuentes sobre Tek Experts
- Tek ExpertsSan Pedro, Provincia de San José·
- Apply technical knowledge relevant to the solution using technical documentation to identify appropriate remediation steps, identify escalated urgent situations…
- Ver todo: empleo en San Pedro
- Búsqueda de salarios: salarios de Tech Support Engineer (PaaS Developer)
- Ver preguntas y respuestas frecuentes sobre Tek Experts
- Tek ExpertsSan Pedro, Provincia de San José·
- Apply technical knowledge relevant to the solution using technical documentation and guidance from team members, technical leads, and subject matter experts to…
- Ver todo: empleo en San Pedro
- Búsqueda de salarios: salarios de Tech Support Engineer (DevOps)
- Ver preguntas y respuestas frecuentes sobre Tek Experts
- Tek ExpertsSan Pedro, Provincia de San José·
- Apply technical knowledge relevant to the solution using technical documentation to identify appropriate remediation steps, identify escalated urgent situations…
- Ver todo: empleo en San Pedro
- Búsqueda de salarios: salarios de Tech Support Engineer (App Services)
- Ver preguntas y respuestas frecuentes sobre Tek Experts
- Tek ExpertsSan Pedro, Provincia de San José·
- Apply technical knowledge relevant to the solution using technical documentation to identify appropriate remediation steps, identify escalated urgent situations…
- Ver todo: empleo en San Pedro
- Búsqueda de salarios: salarios de Tech Support Engineer (Identity Management)
- Ver preguntas y respuestas frecuentes sobre Tek Experts
Job Post Details
Información del empleo
Así es como las especificaciones del empleo se alinean con tu perfil.Tipo de empleo
- Tiempo completo
Ubicación
San Pedro, Provincia de San José
Descripción completa del empleo
Overview:
Driving exceptional outcomes with purpose-built solutions.
Tek Experts is a tech services and support company focused on delivering specialized and unique solutions for clients. We’re problem solvers, engagers, and creative thinkers who always strive to help our customers succeed. Our agile, relationship-based support helps the largest, most innovative enterprises thrive. If you crave problem-solving, finding improvement in process, learning, and working within a diverse global team, you're the fit we're looking for. Join our global team of experts and grow your IT career with us. Responsibilities:
We’re seeking a customer-oriented SME to support our products. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is responsible for managing customer technical support, including information gathering and sharing, analytical troubleshooting and problem research, and cooperating with other engineers as necessary.
Driving exceptional outcomes with purpose-built solutions.
Tek Experts is a tech services and support company focused on delivering specialized and unique solutions for clients. We’re problem solvers, engagers, and creative thinkers who always strive to help our customers succeed. Our agile, relationship-based support helps the largest, most innovative enterprises thrive. If you crave problem-solving, finding improvement in process, learning, and working within a diverse global team, you're the fit we're looking for. Join our global team of experts and grow your IT career with us.
- Provide technical support for a set of integrated software solutions worldwide.
- Enable IT teams to deliver applications more rapidly and reliably.
- Cover application lifecycle management, functional testing, performance engineering, and production monitoring.
- Work closely with engineers at all levels while also taking on independent responsibilities.
- Interact with end users, system administrators, and solution integrators to understand and resolve their issues.
- Apply technical knowledge and documentation to diagnose and fix problems.
- Refer complex cases to higher-level support when necessary.
- Provide technical guidance to other team members and identify areas requiring expertise.
- Maintain detailed records of all cases, including queries, processes, and resolutions.
- Higher-level technical coursework or a college degree.
- High level of english.
- 5+ years of technical support experience.
- Experience in app/web testing, networking, storage, Cloud, development, or system/IT administration with Windows/Linux knowledge.
- Hands-on experience in any of these products: SiteMinder, Layer 7 APIM, or UIM (A MUST)
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