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Job Post Details

Technical Support Engineer - job post

SentinelOne
3.3 de 5 estrellas
San José, Provincia de San José

Ubicación

San José, Provincia de San José

Descripción completa del empleo

About Us

At SentinelOne, we're redefining cybersecurity by pushing the limits of what's possible—leveraging AI-powered, data-driven innovation to stay ahead of tomorrow's threats.

From building industry-leading products to cultivating an exceptional company culture, our core values guide everything we do. We're looking for passionate individuals who thrive in collaborative environments and are eager to drive impact. If you're excited about solving complex challenges in bold, innovative ways, we'd love to connect with you.

***Candidate must reside in Costa Rica***


What will you do?

We are looking for a Support Engineer to join the growing SentinelOne Support organization. This person will be the key interface between our customers, field engineers and development, and handle customer cases on a variety of platforms including Windows, Mac, and Linux.

What are we looking for?

  • Cloud experience (GCP, Azure, AWS, K8)
  • Provide phone/email/chat-based customer support to our growing customer base
  • Document case activities and interactions with clear and concise information
  • Strive to resolve customer issues based on SLAs
  • Document case activities and interactions with clear and concise information
  • Maintain excellent customer satisfaction through means of professional, proactive and personal service.
  • Work closely with our researches and development teams to determine root cause and possible solutions
  • Contribute to our knowledge base by creating solution articles, how-to guides and videos
  • Bachelor degree in a technical field
  • Minimum two years experience in customer support or a customer-facing technical role
  • Strong network and security knowledge
  • Excellent customer-oriented individual, strong problem-solving and troubleshooting skills. Creativity a plus
  • Excellent written and verbal communication skills

What skills and knowledge should you bring?

  • Experience with endpoint and server-based security solutions is desired
  • Experience with host base security solutions is desired
  • Proficient in Windows, Mac, and Linux (mobile platforms a plus)
  • Training delivery experience an advantage
Why us?

You will be joining a cutting-edge company, where you will tackle extraordinary challenges and work with the very best in the industry.
  • Health Benefits
  • Industry leading gender-neutral parental leave
  • Paid Personal Time Off (PTO)
  • Paid Company Holidays
  • Paid Sick Time
  • Employee assistance program
  • Cell phone reimbursement
  • Numerous company-sponsored events including regular happy hours and team building events

SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

SentinelOne participates in the E-Verify Program for all U.S. based roles.

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