At Clicklease, we're on a unique mission – to empower the small business owners often overlooked by traditional lenders. If you're considering joining our team, envision yourself at the heart of our vibrant headquarters in West Valley City, UT, or contributing to our impactful operations from Radial, Alajuela, Costa Rica. At Clicklease, we've cultivated a dynamic work environment that goes beyond routine services. At Clicklease, you'll play a pivotal role in transforming equipment financing into a gateway for entrepreneurs to turn their dreams into reality. If you're passionate about purpose-driven work, innovation, and making a tangible impact, Clicklease is where your career journey begins.

Join us in shaping a future where every business owner has the opportunity to thrive.

Compensation: Salary in $USD
Modality: On-Site
Schedule: Monday through Friday, with a rotating Saturday shift to ensure adequate weekend coverage

We are looking for technically skilled candidates with excellent interpersonal skills to join our technical support team. The candidates will troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, through direct customer interaction, or written documentation, among other duties.

Responsibilities:

What you'll be doing:

• Identifying, investigate, and resolve user problems with software and hardware.

• Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.

• Consults with users to determine steps and procedures taken to identify and resolve the problem.

• Applies knowledge of computer software, hardware, and procedures to solve problems.

• Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.

• Collaborates with other staff to research and resolve problems.

• Collaborates with programmers to explain errors and/or recommend modifications in programs.

• Maintains knowledge of technology innovations and trends.

• Performs other related duties assigned.

What you have:

• Strong English Skills both verbal and written (C1)

• Diploma in computer science, information technology, or relevant experience.

• At least 1 year of experience in customer technical support highly preferred.

• Excellent verbal and written communication skills.

• Excellent interpersonal and customer service skills.

• Professional and pleasant telephone manner.

• Ability to explain technical issues to technical and nontechnical employees and customers.

• Strong analytical and problem-solving skills.

What will make you stand out:

• Proficient with Microsoft Office Suite or related software.

• Proficient with or the ability to quickly learn an array of computer hardware and software.

• Proficient with SQL queries and tools for data analysis.

• At least 1 year of experience in customer technical support highly preferred.

#CL1

Clicklease is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to ensuring that all employees and job applicants are treated with respect and dignity regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by applicable law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.