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WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS Costa Rica - Launched in 2009, the WNS Costa Rica delivery center is fully functional and scalable, We are spread across more than nine countries across North America, South America, and Europe serving various industries like Retail and Consumer Packaged Goods, and Insurance with Strong socio-political factors such as political and economic stability, highest literacy rate in the region and a sizeable young and educated population having a strong multi-lingual population with English, French, Portuguese, Spanish, etc.Why Join Us?At WNS, our mission is to enable clients to outperform with our passion for service and innovation. At the heart of each client engagement is our pursuit to understand our client’s business, and create impactful solutions that can drive agility and excellence into their business processes. Our promise of outperformance stems from our deep domain expertise, partnership approach and a global delivery network.Our mission as an organization is guided by our CIRCLE of values: Client First, Integrity, Respect, Collaboration, Learning, Excellence.We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core.

The Contract Sr. Analyst is a member of a client sourcing service delivery team, responsible for drafting, negotiating and executing third party supplier agreements, according to the client’s corporate policies and business unit procedures. Will thoroughly diagnose client business needs, collaborate with client legal counsel, and work with third party suppliers to maximize customer value while mitigating risk. The Contract Sr. Analyst will support contract activity that may include client standard contract templates, new master agreements, statements of work, amendments, or require development of specialized contract vehicles to meet client business goals and objectives. Generally involves independent judgment and analysis of significant issue identification and resolution. Act as the client focal point for communication with legal, finance, procurement and stakeholders for resolution of contract issues and disputes.

Key Responsibilities / Job Duties:

• Close collaborate with client business stakeholders to secure a thorough understanding of client business needs for the supplier relationship
• Review and prepare third party contracts in accordance with client policy
• Perform steps in basic contract cycle:
  • Proposal Review: Receives supplier proposals from a Client Sourcing Manager and reviews content for any risk not already identified by the Sourcing Manager
  • Defining Scope & Business Requirements: The Contracts Sr. Analyst engages with the Requester and Sourcing Manager to define the Requester’s business requirements/needs for the contract.
  • Information Gathering: The Contracts Sr. Analyst interfaces with the supplier to fill-in information gaps
  • Contract drafting: Once scope is defined and all requirements have been gathered, the Contracts Sr. Analyst drafts a Statement of Work using the client template (a.k.a. ‘paper’). Care should be taken to omit terms contained within the proposal that are unfavorable to client, while still writing an accurate description of the work to be performed.
  • Review Process: The Contracts Sr. Analyst presents the draft contract to the Requester, Sourcing Manager, supplier, and Legal team for review and approval (in that order). Incorporates any requested changes, then routes to client’s Legal for final review/stamping, then to supplier for signature.
  • Facilitation between Legal Teams: Where differences exist between supplier and client’s preferred Legal terms, Contracts Sr. Analyst may be asked to play the middle-man and exchange information between both parties. Must be able to understand and summarize each party’s position.
  • Driving contract process completion: The Contracts Sr. Analyst manages each step of the process working with stakeholders to overcome roadblocks and keep the process progressing to completion.

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  Additional Tasks:
  • Tracking all existing contracts and working with requesters to determine when contract amendments (renewals) are necessary

Knowledge, Skills and Abilities:

• Contracting Functional Skills:
  • Ability to draft moderate to complex, non-routine contractual agreements
  • Ability to review supplier proposals and identify risk and unfavorable business or legal terms proposed
  • Ability to convert ambiguous and/or informal language often contained within proposals or internal requirements documents into tightly-defined contract language
  • Ability to perform contracting strategically in order to reduce contract risk, minimize administrative effort
  • Familiarity with Legal language/terms
  • Use of independent judgment and creativity applied to resolution of contract issues
• Business Fundamentals:
  • Strong analytical and communication skills
    • Attention to detail
    • Strong writing and grammar skills; ability to write clearly and concisely
  • Strong interpersonal skills, must be willing to regularly engage in-person and over the phone with internal stakeholders and suppliers
  • Excellent internal and external negotiation skills
• Client Services Capabilities:
  • Ability to quickly master client specific contracting processes, terminology, political environment, systems and unique requirements by various business groups
• Ability to influence and execute process improvement projects

Bachelor's Degree

2-5 years of experience

Contracting and legal experience

Proficient in English