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Ver empleos similares de esta empresaWNS Global ServicesSan José, Provincia de San José·- WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and…
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- Mobile Mobile OrlandoSan José, Provincia de San JoséEmployerActivo hace 2 días·
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- SolesisSan José, Provincia de San José·
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- INTELSan José, Provincia de San José·
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- Administrative accountabilities including documentation and control of assets to ensure FTZ compliance.
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- 3+ years experience in an operations or administrative role.
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- ExperianHeredia, Provincia de Heredia·
- Drive continued improvement of incident management and problem management processes across geographically dispersed operations team.
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- cloudpaySan José, Provincia de San José·
- Experience in payroll and financial operations would be nice to have.
- One key factor of CloudPay’s success is the proactive management of such an ecosystem,…
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- Movable InkSan José, Provincia de San José·
- You will use Movable Ink's Visual Experience Platform to deliver unique, personalized visual experiences for our clients' marketing campaigns across email, web…
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- Búsqueda de salarios: salarios de Campaign Manager
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- DatabricksHeredia, Provincia de Heredia·
- Strong understanding of commercialization processes and operations, particularly in areas related to pricing, billing, and revenue operations.
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- Western UnionSanta Ana, Provincia de San JoséEn general, responde en el plazo de 1 día.·
- Managing the unique complexities of payment platforms, digital banking solutions, and payment operations technologies and teams.
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- DoubleVerifySan José, Provincia de San José·
- The ideal candidate will be responsible for overseeing and leading a team, ensuring smooth operations, and maintaining a positive working environment.
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- GenslerSan José, Provincia de San José·
- Experience working with and managing geographically diverse operations.
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Job Post Details
Assistant Manager - Operations
Información del empleo
Así es como las especificaciones del empleo se alinean con tu perfil.Tipo de empleo
- Tiempo completo
Ubicación
San José, Provincia de San José
Descripción completa del empleo
Company Description
WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS Costa Rica - Launched in 2009, the WNS Costa Rica delivery center is fully functional and scalable, We are spread across more than nine countries across North America, South America, and Europe serving various industries like Retail and Consumer Packaged Goods, and Insurance with Strong socio-political factors such as political and economic stability, highest literacy rate in the region and a sizeable young and educated population having a strong multi-lingual population with English, French, Portuguese, Spanish, etc.Why Join Us?At WNS, our mission is to enable clients to outperform with our passion for service and innovation. At the heart of each client engagement is our pursuit to understand our client’s business, and create impactful solutions that can drive agility and excellence into their business processes. Our promise of outperformance stems from our deep domain expertise, partnership approach and a global delivery network.Our mission as an organization is guided by our CIRCLE of values: Client First, Integrity, Respect, Collaboration, Learning, Excellence.We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core.
Job Description
Qualifications
WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS Costa Rica - Launched in 2009, the WNS Costa Rica delivery center is fully functional and scalable, We are spread across more than nine countries across North America, South America, and Europe serving various industries like Retail and Consumer Packaged Goods, and Insurance with Strong socio-political factors such as political and economic stability, highest literacy rate in the region and a sizeable young and educated population having a strong multi-lingual population with English, French, Portuguese, Spanish, etc.Why Join Us?At WNS, our mission is to enable clients to outperform with our passion for service and innovation. At the heart of each client engagement is our pursuit to understand our client’s business, and create impactful solutions that can drive agility and excellence into their business processes. Our promise of outperformance stems from our deep domain expertise, partnership approach and a global delivery network.Our mission as an organization is guided by our CIRCLE of values: Client First, Integrity, Respect, Collaboration, Learning, Excellence.We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core.
Job Description
- Entry level supervisory role, responsible for leading, motivating & retaining a team of professionals with accountability on all Service Delivery parameters, supervisory responsibilities inclusive of work allocation, performance coaching & feedback and general day to day administration of professionals.
Qualifications
- With relevant experience in handling a team
- Proficient in Spanish (C2)
- Upper Intermediate in French (B2)
- Upper Intermediate in English (B2)
- Persuasive communication skills
- Prior customer service experience
- Knowledge of customer service and sales processes
- Strong etiquette and customer focused skills
- Planning and organizing skills
- Result oriented
- Ability to analyze data and communicate in an effective manner
- Working knowledge in basic systems and applications (i.e MS Office)
- Problem Solving and Innovation
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