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Avionyx Overview: Avionyx S.A. is a software engineering services company based in Heredia, Costa Rica, fully owned by Joby Aviation in Santa Cruz, CA. As an AS-9100D company and in business since 1989, Avionyx provides expert, high-quality, full-lifecycle avionics software and hardware engineering services for eVTOL/UAM, rotorcraft and fixed wing aircraft, complying with the most rigorous software engineering standards in the world. Job Overview:

An IT Service Desk Admin would operate primarily within the ticket system providing Tier 1/2 support for end user ticket request, remote software installs, hardware warranty requests, and basic diagnostics to escalate to tier 2/3 admins. Operating in conjunction with the IT Site Admins team as on-site resources to troubleshoot, implement, and deploy organization needed systems.

Responsibilities:

Infrastructure (Focus – 10%)

• Zoom & Microsoft Teams room AV administration, deployment, and vendor management

OS Management (Focus – 30%)

• Install and upgrade computer components and software as needed by team
• Lead desktop, laptop, and test system support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions
• Responsible for operation and management of multi-OS device management systems to deploy security updates, OS updates, and software.

Service Desk Ticketing (Focus – 60%)

• Manage service queues and route tickets to IT Site Admins as appropriate for higher tier support
• Manage and order inventory as needed
• Remote software installation
• Responding or active presence in Slack channels
• Generating Dell warranty support requests
• Contractor form request fulfillment
• Diagnosing issues with computer software, peripherals

Required:

• Associate or bachelor's degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required
• 3+ years of IT service administration experience
• Fluency in English
• Knowledge of server systems, software & hardware deployment tools, and networking protocols
• Knowledge of scripting languages and automation tools
• A proven track record of developing and implementing IT strategy and plans
• Strong knowledge of implementing and effectively developing service desk and IT operations best practices, including knowledge of security, storage, data protection, and disaster recovery protocols
• Effective verbal and written communication skills. Should be able to adapt communication style to suit different audiences

Desired:

• IT Certs: CompTIA A+, Linux+, MS MCSA, MTA, Apple ACSP
• Experience with Jira Service Desk & Integrations
• Experience with R&D Test system environments
• Experience with Intune / JAMF / Landscape MDM

Your Reward for Greatness: • Stay fresh with our Flexible Schedule • Get a mid-year bonus! • Stay at home with our Telecommuting Options • Lunch is on us when you are at the office • Step up your English with paid classes! • Get Training/Tuition subsidies for online learning • Stay connected with our Internet Subsidy • The Gym Subsidy should keep you fit and relaxed! • Get there on time and effortlessly with the Transportation Subsidy • Go places with our Travel Opportunities across the US!! • Stay healthy with our Medical Health Plan • Spend more time with your loved ones with our Additional Personal Time Off (increased by seniority)