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Empleos de expeditors

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4 empleos

Job Post Details

Ocean Import Agent - job post

Expeditors
3.5 de 5 estrellas
Provincia de Alajuela

Información del empleo

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Tipo de empleo

  • Tiempo completo

Ubicación

Provincia de Alajuela

Descripción completa del empleo

Company Description


Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ professionals in a worldwide network of over 3050 locations across six continents.

“We’re not in the shipping business; we’re in the information business” - Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

  • Over 18,000 trained professionals
  • 350+ locations worldwide
  • Fortune 500
  • Globally unified systems

Job Description


Ensure the proper and timely international movement of freight and information, while providing an exceptional customer service within the ocean import department.

Tasks and Duties

  • Ensure smooth and timely freight process flow.
  • Ensure all customers standard operating procedures are followed and updated in the DLSOP.
  • Interact with our customers, arranging their international shipments, meeting customer service standards.
  • Ensure accurate and timely data entry into our edoc platform (commercial documents, quote, approvals, exceptions)
  • Track and trace ocean import files (transshipments ports)
  • Use workflows on daily basis to manage shipments (Excel report, In transit follow up automatic report, Oh reports, etc)
  • Monitor shipment reports to ensure total customer satisfaction
  • Review HBL/MBL are accurate so that reflects the correct information related to the corresponding shipment including rated BL.
  • Ensure documents are sent and file manifested timely by origin office (Pecan or docs by shipper confirmation)
  • Ensure accurate and timely interbranch billing.
  • Contribute to maintain strong relationships with vendors (Shipping lines, trucking companies, and others).
  • Always meet compliance to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS), Audit requirements, external government regulations or customer’s policies / requirements.
  • Understand department process flow, constantly looking for areas of improved efficiency.
  • Meet KPI standards, per company procedure.
  • Overseas communications, timely responses to emails and requests (internal and external)
  • Escalation of problems to Leadership team when necessary
  • Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
  • Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary

Local Coordination

  • Ensure timely release of MBL for import shipments
  • Ensure documents are timely sent and arrival notice communicated to customer
  • Ensure customs procedures are completed on time (TICA, Redestino, Anticipado, DUA, etc)
  • Ensure accurate and timely data entry into our operating system (cfit and edoc).
  • Track and trace import files to have events always updated in an accurate and timely manner
  • Ensure timely clearance and delivery of freight to customer for Import shipments (Colocación, Retiro de Vacio)
  • Manage intercompany invoice payments (i.e. via AJAX report)
  • Invoicing

Qualifications
  • Understanding transportation process of all models is a plus
  • Hazardous Materials certification (preferred)
  • Good computer skills (e.g., MS Excel, MS Word)
  • Fluent in English
  • 6 months to 1-year related experience and/or training; or equivalent combination of education and experience
  • Meet company standards of 52 hours training per year, including as needed management/leadership training
  • Excellent organizational skills, time management skills in addition to a professional manner
  • Positive and willing to help attitude
  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely obtain positive results

Additional Information


Expeditors offers excellent benefits

  • Employee Stock Purchase Plan
  • Training and Personnel Development Program

All your information will be kept confidential.

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