Empleos de ex squared latam

Become an EXpert as a People & Client Experience Specialist

At EX Squared LATAM, we build digital products that not only transform businesses but also elevate human experiences—for our clients and our teams. We're looking for a People & Client Experience Specialist based in San José, Costa Rica, who thrives at the intersection of employee experience and client engagement.

In this role, you'll act as a strategic partner, building strong relationships with both our talent and our clients, ensuring expectations are aligned, communication flows openly, and engagement remains high across the board. If you're passionate about creating meaningful connections, this is your chance to make an impact.

This is a permanent position based in San José, Costa Rica, with 2 days per week of in-office work.

What You'll Do

Client Relationship Management

• Serve as the primary People & Culture point of contact for assigned client accounts, building trust-based relationships

• Join regular client meetings to share insights, align on goals, and gather feedback on team performance

• Facilitate smooth communication between clients and internal stakeholders to anticipate needs and resolve concerns

• Support onboarding for new hires on client teams, ensuring a seamless and engaging experience

• Track client satisfaction trends and propose strategies to strengthen the client experience

Account Planning & Strategy

• Collaborate with Sales, Delivery, and P&C teams to understand client goals, engagement needs, and team dynamics

• Identify new opportunities to elevate the client experience via improved communications, training, or support

• Identify or manage growth opportunities within existing client accounts.

Employee Engagement & Support

• Conduct 1:1 meetings with assigned team members to gather feedback, clarify concerns, and promote well-being.

• Support the integration of new hires, ensuring they feel welcomed and supported during their first months

• Monitor employee sentiment and flag recurring patterns that may require targeted interventions

• Act as an advocate for the client and the team member, helping align expectations and improve collaboration.

What You'll Bring

• 3–5 years of experience in client-facing People/HR roles, preferably in fast-paced or tech environments

• Strong relationship management and interpersonal communication skills

• Deep understanding of employee engagement, retention, and well-being practices

• Ability to navigate conversations with empathy and business acumen

• Experience facilitating feedback conversations and resolving issues proactively

• Proficiency in English (C1).

• Excellent organizational skills and attention to detail

• Familiarity with Agile environments and cross-functional collaboration

  
  

Why Join EX Squared?

At EX Squared LATAM, we partner with global leaders to create products with purpose—while cultivating a workplace where people matter. You'll work in a culture that celebrates collaboration, ownership, and growth, surrounded by a diverse team that believes in making an impact through innovation and empathy.

What We Offer

Are you ready to elevate both the client and employee experience?
Join us and become an EXpert in what truly matters—people.

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