Empleos de dhl

Summary

DHL is hiring a Customer Service Representative to join its Heredia, Costa Rica team. In this role, you will interact with customers to provide information about the status of their packages, respond to customer inquiries or complaints. Additional tasks and accountabilities include but are not limited to:

Main Responsibilities

• Proactively recognize customer needs and make recommendations
• Listen and respond to customers’ needs and concerns
• Provide information about our products and services
• Resolve customer complaints via phone
• Be resilient and have a positive approach towards change
• Schedule flexibility
• Appropriate work email administration
• Have a continuous improvement mindset
• Have a positive attitude
• Contribute to a good work environment

Qualifications

• High School Diploma or equivalent
• Proficient in MS Office (Word, Excel and Outlook)
• 90% Level of English
• 6 months of experience in area of Customer Service (a must)

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Posición hibrida

Horario: 10:00am - 7:00pm

Job Types: Full-time, Temporary
Contract length: 6 months

Pay: ₡500,000.00 - ₡600,000.00 per month

Application Question(s):

• Cual es tu expectativa salarial?
• Cuentas con al menos 1 año de experiencia en Customer Service?
• Esta posición es temporal, estás de acuerdo? Hay posibilidad de extensión.
• El horario es de 10:00am - 7:00pm, estas de acuerdo?

Language:

• English (Required)