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Remote Support Coordinator (Full-Time)

Company: Superior Fence & Rail
Location: Remote (Work from Home)
Schedule: Monday – Friday | 8:00 AM – 5:00 PM (US Eastern Time)
Compensation: $1,200 USD/month

About Superior Fence & Rail

Superior Fence & Rail is a leading provider of residential, commercial, and industrial fencing solutions. We deliver high-quality materials, expert installation, and outstanding customer service. In addition to new installations, we offer maintenance and repair services tailored to meet a wide range of customer needs.

Position Overview

We’re hiring a Remote Office Support Coordinator to work closely with the company Owner and CEO. This role is ideal for a highly organized, proactive individual looking to play a key role in day-to-day operations. You’ll provide administrative support, handle client inquiries, assist with sales tasks, and contribute to overall business success.

Key Responsibilities

Customer Support

• Respond to inquiries via phone, email, and text
• Provide accurate information on services and pricing
• Schedule appointments and consultations

Lead Qualification

• Use scripts to evaluate potential customers
• Gather key information and determine client fit

Appointment Scheduling

• Coordinate appointments for the sales team
• Manage calendars and communicate schedules

Sales Assistance

• Support sales reps with administrative tasks
• Ensure tasks and follow-ups are completed on time

Task Management

• Track ongoing and overdue tasks
• Send reminders and provide accountability

Client Review Outreach

• Contact closed clients for reviews and feedback
• Provide instructions for review submission
• Follow up as needed

Qualifications

• Previous experience in customer service or office support
• Strong communication and writing skills in English
• Organized and detail-oriented with excellent time management
• Comfortable using RingCentral and other digital tools
• Data entry and spreadsheet experience required
• Marketing knowledge is a plus
• Self-starter who thrives in a fast-paced, remote work environment

Technical & Communication Requirements

• Reliable internet and computer setup
• Fluent in English (spoken and written)
• Comfortable speaking with customers and team members
• Professional virtual presence (Zoom-ready work environment)
• Introductory video will be requested during the hiring process

Job Type: Full-time

Pay: Up to ₡609,437.44 per month

Application Question(s):

• Do you have customer service and administrative experience?

Language:

• English (Required)