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Position summary

Essential Job Functions

• Meet or exceed sales forecast determined for the Costa Rica operation. Provide input to sales forecasts and updates as requested.
• Prospect for potential new clients and turn into increased business.
• Travel to meet with customers and prospects at their site(s) in Costa Rica or industry events.
• Deepen relationships with all Strategic Account Directors and collectively create world-class experience for our customers
• Partner with Strategic Account Directors to support any strategic account needs and activity within the Costa Rica territory
• Service assigned customer accounts, as well as prospects in a designated geographic territory.
• Collaborate with Estimators and Specialists to provide timely pricing proposals, quotations, and price schedules to customers.
• Act as the point person for customer negotiations on pricing to ensure the company gets paid appropriately for the services provided.
• Assist in the development of pricing policies to ensure competitive pricing and allow the company to achieve targeted profit goals.
• As needed, develop strategic plans for customers within the Costa Rica territory for Sales and Marketing.
• Perform account business and quality reviews with customers, as well as conduct forecast discussions and price increase negotiations at least annually.
• Analyze industry trends and strategic direction to better understand the competitors in the marketplace and how to sell against them.
• Explore and pursue opportunities in other healthcare industries within Costa Rica as agreed to by supervisor (pharmaceutical, biotech, etc.).
• Coordinate with Marketing to conduct customer-targeted webinars, lunch and learns, and other entertainment-related opportunities.
• Follow up promptly on leads from customers or prospects from referrals, trade shows, advertising, and telephone inquiries to close on new business opportunities.
• Drive and coordinate customer relations and activities including sales calls, customer visits to the company, Business Unit team interactions, general communication, tradeshows, conference calls, networking events, and conferences/seminars.
• Ensure customer requirements, specifications, and expectations are understood and achieved.
• Provide leadership to customer projects by assisting Project Management and Business Unit team members.
• Assist in evaluating and measuring customer satisfaction (customer surveys, personal interaction, etc.) and follow up with individual customers who participate in the quarterly surveys on any issues or concerns to ensure they are adequately addressed.
• Facilitate customer and new prospect tours of the company facility. Ensure visitors comply with confidentiality/non-disclosure agreements, gowning regulations, and workplace safety.
• Assist Quality as requested with customer complaints, CAPAs, and NCMR resolution.
• Act as the host for customer audits at the company facility and coordinate with the Quality department.
• Assist Finance as requested with customers who have issues or are not paying their bills on time.
• Maintain and keep relevant customer contact database in CRM.
• Develop and maintain Customer Opportunity Pipeline Report.
• Provide updates to managers on customers, competitors, and market activity as requested.
• Willingness to champion other activities as requested by the manager and/or company executives.
• Support and comply with the company Quality System, ISO, and medical device requirements.
• Read, understand, and follow work instructions and standard work.
• Partner with other business segments: sales/marketing, customer service, engineering, quality, production, purchasing, shipping, and finance.
• Interface with and support other Cretex Medical businesses, especially Sales & Marketing staff
• Understand customer needs and the core business markets we serve.
• Ensure business systems are implemented, maintained, and functioning properly.
• Participate in required company meetings.
• Participate in the Operational Excellence Program.
• Complete all other work duties as assigned.

Desirable Criteria & Qualifications

• Knowledge of medical device or pharmaceutical packaging processes and materials.
• Knowledge or experience with contract manufacturing.
• Knowledge or training about FDA and ISO regulations.
• Experience in cleanroom manufacturing, sterilization, or aseptic handling of the product.