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Are you passionate about delivering exceptional customer service from the comfort of your own home?

We're seeking a Remote Customer Experience Specialist to join our dynamic team. Must be available to work weekends and some weekdays.

As a specialist, you'll be the frontline of our company, ensuring our partner’s customers receive top-notch support and assistance.

Requirements:

● Two years experience in customer service: Previous experience in customer service is essential to excel in this role.

● Reliable high-speed internet: A stable ethernet internet connection is crucial for seamless communication with our customers and team. A speed test will need to be submitted during your application process.

● Laptop or PC in good condition: You'll need a reliable device to perform your duties effectively. A specifications report will need to be submitted during your application process.

● Multi-tasking: Ability to juggle multiple customer inquiries and tasks simultaneously while maintaining high-quality service.

● Comfortable using multiple software applications: Proficiency in navigating various software applications to streamline customer interactions.

What you can expect:

● Competitive wages and bonus structure: Starting wage of $10.00 USD per hour. We value your expertise and dedication, and offer competitive compensation along with bonus incentives.

● Vacation pay and Health Benefits: Enjoy the flexibility of remote work while still receiving compensation for 4% vacation time and 4% in lieu of health benefits.

Responsibilities:

● Respond to customer inquiries via email, chat, or phone in a timely and professional manner.

● Provide accurate information and solutions to customers' concerns and issues.

● Assist customers with product selection, troubleshooting, and appointment setting.

● Collaborate with other team members to resolve complex customer issues.

● Maintain detailed records of customer interactions and transactions.

Qualifications:

● Excellent English verbal and written communication skills.

● Strong problem-solving abilities and attention to detail.

● Ability to adapt to a fast-paced and evolving work environment.

● Customer-centric mindset with a passion for helping others.

● Previous experience in e-commerce or retail customer service is a plus.

How to Apply: If you're ready to embark on an exciting remote career journey with us, please use the link below.

https://www.ondemandassessment.com/o/JB-KUJ3CLZ2C/landing?u=1051801

We look forward to hearing from you!

Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

Job Types: Full-time, Part-time

Pay: From ₡5,100.00 per hour

Expected hours: 20 – 37 per week