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Job Post Details

Associate Customer Success Manager - job post

cloudpay
4.4 de 5 estrellas
San José, Provincia de San José
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Ubicación

San José, Provincia de San José

Descripción completa del empleo

Our fast-growing team is looking for an Associate Customer Success Manager. The successful candidate will work directly with our customers to enhance their overall user experience and work one-on-one to build customer relationships, engage key stakeholders at all levels and most importantly support customers to achieve their strategic business goals.



The Associate Customer Success Manager is the bridge between our valued customers and the CloudPay organization, with the ability to work collaboratively within the CloudPay global payroll operations team.

Daily Duties and Main Responsibilities will include:
  • To stand as CloudPay’s single, high-level point of contact facing the assigned Customer portfolio
  • To ensure the appropriate transition from the setup of the new client to the adoption of the service model including the usage of consolidated services systems (Reporting, Invoicing, KPI, SLAs etc)
  • To facilitate Customers to adopt consolidated services and move into a centralization mode
  • Monitor and manage the Customer relationship and satisfaction at Customer, Senior, levels
  • To ensure the coordination of the service delivery by triggering, tracking progress and closure of the payroll cycle, either with in-house or with external payroll service providers
  • To solve potential issues that may prevent the satisfactory and timely completion of the global services
  • To monitor master service schedules to ensure timely achievement of all deliverables
  • To act on the Customer demands and trigger actions, track progress and close the service delivery
  • To participate in intra-departmental projects
Attributes and Experience Required:
  • Knowledge of international payroll processes and business cultures
  • Customer-facing experience
  • Strong customer service focus, assertive thinking and decision-making skills
  • Excellent English verbal and written communication skills, as well as presenting skills, including the ability to chair meetings and host webinars
  • Issues and pending actions tracking and delivery, escalation management required.
  • Knowledge/experience with Human Capital Management (HCM) or payroll applications is beneficial but not mandatory
  • Ability to work collaboratively with & engage across corporate functions (Operations, Sales, Implementation, Marketing, Customer Support, Product Management and Finance
Package and Benefits:
  • Competitive annual salary
  • 15 days annual leave, national holidays
  • Private Medical, Dental and Vision Care Insurance
  • Birthday leave
  • Flexible hybrid working
  • Employee Assistance Program (EAP)
  • Personal and professional development opportunities
  • Friendly working environment

CloudPay is committed to being an equal opportunities employer.

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