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Location: FULLY REMOTE

Who We Are:

Founded in 2016, Jumper Media helps local businesses achieve the visibility they deserve. Our focus is adding 10x more value then expected, and we do it with high energy, continual curiosity, and a love for the people who lives are impacted positively.

What We're Looking For:

We’re looking for a proactive and Bilingual Customer Success Specialist to join our Jumper Local team. The ideal candidate is joyful, enthusiastic, professional and dedicated to the clients' success. This role focuses on delivering exceptional service to our clients, guiding them in optimizing their online presence and addressing any technical concerns to guide them to results. Although prior knowledge of Google Business Profile optimization and local onsite SEO is a plus, we welcome candidates who are eager to learn.

Key Responsibilities:

• Provide responsive, high-quality support to Jumper Local clients, resolving inquiries through email, chat, and phone.
• Assist clients in understanding, navigating and utilizing Jumper Local’s SaaS platform effectively.
• Troubleshoot and resolve account and product-related issues, ensuring timely and effective solutions.
• Educate clients on best practices for managing their Google Business Profiles, including recommendations for local SEO optimization.
• Maintain accurate records of client interactions, feedback, and resolutions.
• Collaborate with internal teams to address escalated issues and improve the customer experience.
• Managing 100+ clients from On-boarding to Churn with in CRM and scheduled Video calls to develop and maintain client relationships.

Qualifications:

• Experience in customer support, ideally in a SaaS, digital marketing or SEO-focused company.
• Familiarity with Google Business Profiles and basic local SEO concepts is beneficial but not required.
• Excellent communication skills, with the ability to convey technical concepts clearly and concisely.
• Strong problem-solving skills and a customer-centric mindset.
• Fluent in Spanish and English (verbal and written)

Our Awesome Perks:

• 15 days PTO.
• Fully Remote
• Additional Monthly Bonuses
• Work environment that rewards awesomeness with more awesomeness.

Sold yet? Apply now, and tell us why we’d be absolutely crazy not to hire you on the spot!

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• No weekends

Job Type: Full-time

Pay: From $36,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Work Location: Remote

Job Type: Full-time

Application Question(s):

• Share how many active clients you were assigned to or average CS calls per day.

Experience:

• Customer Success/Account Management: 2 years (Required)

Language:

• English (Required)
• Spanish (Required)