Empleos en Purral, Provincia de San José

We are still growing with new and exciting opportunities – Be a part of our team!

Bill Gosling Outsourcing is looking for Collections Agents to work in our beautiful office in Heredia, Costa Rica.

As a Collections Agent, you will:

Review account status/information thoroughly by using the tools available and find the best solution for the customer where applicable. Take necessary follow-up actions until the customer issues are fully resolved.

​Key Responsibilities

• Negotiate payment terms/arrangements if applicable.
• Review account status/information thoroughly to understand the customer’s inquiry/need.
• Respond to inquiry/need and decide upon the most appropriate solution, if applicable.
• Recommend appropriate solutions, products and/or alternative options to resolve customer inquiry/need, if applicable.
• Overcome consumer objections; refer complaints immediately to the appropriate MC/TL/relevant department.
• Engage with customers on all inbound/outbound calls, emails, and other channels of communication applicable and/ or supports to update customer’s account information

Requirements

• Previous experience in Collections is preferred
• English Proficiency of CEFR B2 / 85% or better
• Successful completion of high school education is preferred
• We offer both Work from Office and Hybrid work modules - to be considered you must be able to work from our office. Who doesn't like a beautiful, new office with a fun work environment and free coffee?

About You

• Enjoy talking to people on the phone, and have excellent listening and communication skills, both written and oral
• Ability to connect with customers with empathy and offer helpful solutions
• Strong negotiation ability to persuade customers to make payments
• A desire to grow and drive your career forward

Why work with us?

• Monthly salary $900 to $950 USD, with the potential to earn up to $250 USD in monthly bonus
• Performance Bonus
• Birthday day off (paid)
• Marriage Leave (3 days paid)
• Bereavement Leave (3 days paid)
• Free counseling sessions
• Point-to-point transportation
• Annual merit increase
• Asociacion solidarista
• Dental Benefit
• SmartFit Partnership
• Employee Discount Hub (Discounts in restaurant, hotels and flights)
• Free parking for all employees
• An amazing work culture where you can learn and grow
• Opportunities for internal growth within the company

About us

Bill Gosling Outsourcing provides a career opportunity in Customer Service, with various shifts and full-time hours in our state-of-the-art call center. We strive to create a fun, diverse, and engaging workplace, which promotes both personal and professional growth.

Where are we located?

We are located in the beautiful Centro Corporativo El Cafetal in La Ribera de Belén, Heredia beside the Marriott Hotel.

CHECK US OUT!

Instagram: @bgocareers

Facebook: @BillGoslingOutsourcingCR

LinkedIn: @BillGoslingOutsourcing

Website – https://www.billgosling.com/careers

Job Types: Full-time, Permanent

Pay: ₡450,000.00 - ₡490,000.00 per month

Ability to commute/relocate:

• Heredia, Provincia de Heredia: Reliably commute or planning to relocate before starting work (Required)