Empleos en Aserrí, Provincia de San José

The Customer Service Agent role is ideal for a proactive individual with excellent communication skills and a background in customer service .

Responsibilities:

· Manage written and verbal communication across phone, chat, and email channels, ensuring a seamless customer experience.
· Collaborate with a highly efficient team to deliver top-tier customer support.
· Resolve customer inquiries promptly and effectively, maintaining a high standard of service.
· Escalate complex issues to supervisors accurately and efficiently.
· Contribute to the continuous improvement of the Customer Support department by sharing insights, participating in team projects, and introducing innovative practices.
· Advocate for customers by providing valuable feedback and suggesting improvements to enhance business success.

Requirements:

· Advanced Fluency in English with exceptional written and verbal communication skills.
· Strong teamwork skills with the ability to collaborate effectively in a dynamic environment.
· Excellent problem-solving abilities and keen attention to detail.
· Experienced in handling and resolving customer issues efficiently and professionally.
· Availability to work night shift

Job Types: Full-time, Permanent

Application Question(s):

• What is your experience with Inbound & Outbound calls?
• Are you comfortable working in an Onsite work model?

Language:

• Advanced English Level (Required)

Expected Start Date: 22/06/2025