Managed all aspects daily operations for a 35 head count sales team in order to meet and exceed all established performance goals. Set and tracked team member´s metrics. Assisted senior management in creating business plans to uncover new opportunities and maximize sales and profit indicators. Performed inbound and outbound calls in order to handle customer satisfaction issues, quotes, providing product information as well as building relationships with our customer base. Established KPI's for each of the team members and provided constant coaching around set objectives as well as review individual team member progress and accomplishments.
attend to town halls , trainings , manage sales finances worldwide was most of what I do at Tech Data . Is a very fun productive place to work , overall is a place I highly recomend to work . Management is very professional and the culture is very friendly with the staff .The hardest part of the job for me was to set the sale codes for Cisco and the most enyoyable part of working at Tech Data for me was the time given to the agents and how we knew we where not just a number each brand working for Tech Data do activities , raffles , contests ,and send treats as food . The CEO walked in the floor and say Good morning to each one of the persons working there and motivate us in a positive way and provide books to us that we can read and help us grow as persons and professionals